Privacy Policy

1. Who we are

The data fiduciary for personal information described in this policy is Vantage Knowledge Academy Limited, which operates the VantagePro learning academy and the Vantagepro app.

Registered office and campus: 103, Maruti Business Park, Fun Republic Road, Andheri West, Mumbai 400053.
Email: info@vantageinstitute.in
Phone: +91 77188 41914

This policy is written for learners, enquirers, website visitors, app users, and people who contact us for support. It is intended to meet the Digital Personal Data Protection Act, 2023 (India) and the Google Play User Data policy.

2. What this policy covers

This policy covers personal information we handle through:

• the Vantagepro mobile app on Google Play (Android package com.vantage.online);
• the public website, course pages, blog, contact forms, and newsletter;
• learner accounts, the learning management system, live classes, assessments, and certificates;
• enrolment, fees, invoices, and refunds;
• support, counselling, WhatsApp messages you send us, and privacy requests.

Course terms, refunds, and acceptable use are described in our Terms & Conditions.

3. Information we collect

We collect only what we need to run the academy, the website, and the app.

Account and identity

• name, email address, and phone number;
• a password, which we store only as a secure hash;
• a learner ID, account status, and email or phone verification status;
• profile photo, postal address, and similar profile details if you add them;
• identity documents, such as an Aadhaar card image, only if you upload them for verification or a compliance check.

Learning activity

• courses and programs you view, enquire about, or enroll in;
• batch, attendance, and live-class participation;
• assessment attempts, answers, scores, and progress;
• certificates and completion records;
• messages you send to counselling or support.

Payments

We keep order details, fee amounts, invoices, payment status, and a transaction reference. Card, UPI, and net-banking details are collected by our payment partner, Cashfree, on its own checkout page. We do not store your full card number, CVV, or UPI PIN.

Enquiries, marketing, and careers

• details you submit on a contact or course-enquiry form;
• WhatsApp messages you choose to send us;
• newsletter email address, after you confirm the subscription;
• job-application details and a resume, if you apply for a role.

Device, log, and security data

• IP address, browser type, device type, operating system, and app version;
• a device identifier used to secure your session and apply device sign-in limits;
• sign-in times and security events, such as failed sign-in attempts;
• crash and diagnostic logs used to find and fix faults;
• your cookie and consent choices.

We do not sell personal information. We do not collect precise location, your contacts, SMS, or call logs. We do not use an advertising ID to show third-party ads.

4. How we use information

We use personal information to:

• create and protect your account, including one-time passwords and password resets;
• answer enquiries and complete enrollment;
• deliver courses, recordings, live classes, assessments, certificates, and learner support;
• take fees, issue receipts and invoices, and handle refunds under the applicable course terms;
• send service messages such as class reminders, assessment results, and account alerts;
• send marketing email or similar updates only where you have agreed, and stop when you withdraw that agreement;
• keep the website and app reliable, limit abuse, and enforce session and device limits;
• respond to privacy requests and grievances;
• meet tax, accounting, education, and other legal duties.

Under the Digital Personal Data Protection Act, 2023, we process personal data for these purposes on the basis of your consent, or for a legitimate use such as providing the service you asked for, complying with the law, or protecting against fraud and security incidents.

5. Mobile app

The Vantagepro app on Google Play (Android package com.vantage.online) lets enrolled learners open courses, join scheduled classes, review assessments, receive reminders, and manage the same account they use on the website. Signing in on the app uses the same account information described above.

If you install the app, it may use these device capabilities:

• Notifications. Class reminders, assessment results, and account alerts. You can turn notifications off in the app or in your device settings.
• Device identifier. A per-install identifier so we can keep the session secure, apply device limits, and diagnose crashes. It is tied to your account for security. Diagnostic logs used only to fix faults are not used for advertising.
• Photos, files, or camera. Only when you choose to upload a profile photo, an identity document, or a file. The app does not read your camera or photo library in the background.
• Internet access. Required to load courses, classes, and your account.

The app does not request location, contacts, microphone, SMS, or phone permissions for advertising or for any purpose unrelated to the learning service.

6. Cookies and similar technologies

The website uses cookies and similar storage for three purposes:

• Essential. Sign-in, security, load balancing, and remembering that you recorded a privacy choice. These are required for the site to work.
• Analytics. Used only if you allow them, to understand how the public site is used and to improve it.
• Marketing. Used only if you allow them, to measure campaigns you came from.

You can accept or refuse analytics and marketing cookies in the consent banner. You can also control cookies in your browser. Refusing optional cookies does not block course access. The mobile app does not use cookies to track you across other companies' apps for advertising.

7. When we share information

We share personal information only with parties who need it to operate the service, and only for the purposes in this policy.

• Cashfree processes payments and receives the payment details you enter on its checkout, plus the order amount and reference we send so the payment can be matched to your enrollment.
• Zoom hosts live classes. When you join a class, Zoom may process your name, email, and join and leave times so the session can run.
• Email, SMS, and hosting providers deliver one-time passwords, class notices, and support replies, and store course files and account data on our instructions.
• Error monitoring may receive crash and diagnostic logs so we can fix failures. Those logs are not used to advertise to you.
• Certification or professional bodies receive the enrollment or exam details required to administer a credential you are pursuing, such as a program associated with NISM or the CMT Association.
• Advisers and authorities receive information when we need it for audit, legal claims, fraud prevention, or a lawful request.
• A successor organisation may receive learner records if the academy or a program is transferred, and this policy will continue to apply to those records unless a new policy is provided.

We do not sell or rent personal information to data brokers or advertisers.

8. How long we keep information

We keep account and learning records while your account is active and for as long as we need them to deliver the course, issue or verify a certificate, or resolve a support matter.

If you ask us to delete your account, we hold the request for 15 days so you can cancel it. After that grace period we delete or anonymise personal information that we are not required to keep.

We retain invoices, payment references, and similar finance records for the period required by Indian tax and accounting law. We may also retain limited records needed for security, fraud prevention, or an active dispute. Enquiry and newsletter data is kept until you ask us to delete it or until it is no longer needed for the purpose you contacted us about.

9. How we protect information

We protect personal information with access controls, encrypted connections (HTTPS), hashed passwords, and limits on which staff and service providers can see learner records. Sensitive profile fields are stored with additional protection. No method of transmission or storage is perfectly secure. If you believe your account has been compromised, email us at info@vantageinstitute.in and change your password.

10. Your choices and rights

You can ask us to:

• confirm what personal information we hold and provide a copy of it;
• correct inaccurate account or enquiry details;
• delete your account and associated personal information, subject to the retention rules above;
• withdraw consent for analytics cookies, marketing cookies, and marketing messages;
• raise a grievance about how we handle your information;
• nominate another person to exercise your rights if you die or become unable to do so.

Download a copy of your data

Sign in on the website, open Profile, then Privacy, and request a data export. We will notify you when the file is ready to download.

Delete your account

You can delete your account without contacting support:

1. Sign in on the website or in the Vantagepro app.
2. Open Profile, then Privacy.
3. Submit an account deletion request and confirm your password.

You can cancel that request during the 15-day grace period from the same Privacy page. You can also email info@vantageinstitute.in from the address on the account with the subject "Account deletion request". We may ask you to confirm that you control the account before we delete it. Deletion removes the account from active use. Invoices and other records we must keep by law are retained as described above, and certificates already issued may remain verifiable.

Grievances

Write to info@vantageinstitute.in with the subject "Privacy grievance". Include your name, the email on the account, and what you want us to do. We aim to respond within 30 days. If you are not satisfied, you may approach the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

11. Children

VantagePro programs and the Vantagepro app are intended for learners who are 18 or older. We do not knowingly collect personal information from children. If you believe a child has given us personal information, email info@vantageinstitute.in and we will delete it.

12. Where information is processed

We are based in Mumbai, India. Some service providers, including class, email, hosting, and diagnostic providers, may process information in India or in other countries where they operate. When they do, we require them to protect the information and to use it only for the service they provide to us.

13. Changes to this policy

We will post any update on this page and change the "Last updated" date. If a change materially affects how we use account information, we will also notify signed-in learners by email or an in-app notice where we have a way to reach them. The version on this page is the current policy.

14. How to contact us

Privacy questions, access requests, corrections, deletion requests, and grievances:

Vantage Knowledge Academy Limited
103, Maruti Business Park, Fun Republic Road, Andheri West, Mumbai 400053
Email: info@vantageinstitute.in
Phone: +91 77188 41914
Website contact form: https://www.vantagepro.app/contact

For Google Play, the privacy policy URL is https://www.vantagepro.app/privacy-policy.